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Why Partner with Mountainise for Salesforce Service Cloud?

You have implemented salesforce to your business; now what? Several companies have difficulty fully utilizing Salesforce’s services due to a lack of experts. Salesforce service cloud allows you to get to know your customers and deliver a service that is not only faster but also more personalized. Salesforce service cloud provides one place to track customer progress, especially related to issues and supports they need. But you need someone to manage this cloud.

Case Study Details

Customer Success Story
Industry: Technology

Region: Dover, NH

Project Title: Management of Salesforce Service Cloud

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The Challenge and the Mountainise Solution

  • Challenge: The company had a hard time managing its service cloud.
  • Solution: We aligned the service cloud with the intercom by integrating it. After this implementation, whenever a chat used to be created in the intercom, it eventually used to create a case which further used to be routed to a queue within Salesforce. We also created an escalation option from one queue to another. With that, we could create automatic case routing for escalation.

The Mountainise Impact

Outcome: This way, we have been able to manage their entire service cloud. This helped us display various statistics on their community page for the users.

Our Trusted Client

Some of the companies that we helped scale growth!

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Unlock Business Potential with Salesforce Service Cloud

In the digital age, customer relationships are the cornerstone of success. With Salesforce Service Cloud and Mountainise, you're not just adopting a CRM; you're embracing a tool that can redefine your business trajectory.

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Client Testimonials

Hear from our satisfied clients about how our services transformed their operations and customer relationships.

  • Slide Image
    Mark Rudd 4.0/5.0 rating

    The team at Mountainise offers a holistic approach to marketing technology. Their insights into CRM dynamics and customer journey mapping have been invaluable to our growth. Their strategic direction is top-notch.

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  • Slide Image
    Jane Cooper 5.0/5.0 rating

    From day one, Mountainise demonstrated a commitment to excellence. Their expertise in CRM integration not only optimized our operations but also transformed the way we engage with our clients. Highly recommend!

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  • Slide Image
    Madilyn Spencer 5.0/5.0 rating

    Mountainise stands out in the crowded MarTech space. Their customized solutions, paired with an impeccable sense of market trends, have given us a competitive edge. Truly, a partnership that has shaped our success trajectory.

    Read more

Ready to Elevate Your Salesforce Service Cloud Experience?

Engage with our Salesforce Service Cloud experts and discover how we can tailor the platform to your unique business needs.

Interested in working with us?
cs@mountainise.com
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Interested in working with us?
cs@mountainise.com
Socials
Facebook-f Instagram Linkedin-in Twitter Youtube
Office
San Francisco, CA, United States, California
Mountainise
Services
Products
Insights
Information
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