Location: DHA Phase 8 Lahore (Onsite)
Timing: 5 PM to 2 AM
Experience: Minimum 4 to 5 Years
Department: Business Technology / CRM Systems

About the Role

Mountainise is seeking a proactive and client-focused Technical Account Manager to bridge the gap between clients and internal technical teams. This role is ideal for someone with hands-on experience in CRM systems and marketing automation platforms, who can translate business requirements into scalable technical solutions while ensuring exceptional client satisfaction.

Key Responsibilities

• Act as the primary point of contact for assigned client accounts, ensuring strong relationship management
• Gather, analyze, and document client requirements for CRM and marketing automation solutions
• Translate business needs into clear technical specifications for internal teams
• Collaborate with developers, consultants, and RevOps teams to deliver high-quality solutions
• Manage project scope, timelines, and deliverables to ensure successful execution
• Provide strategic guidance to clients on CRM optimization, automation workflows, and process improvements
• Monitor client performance metrics and suggest enhancements for better ROI
• Conduct regular check-ins, status updates, and QBRs (Quarterly Business Reviews)
• Identify upsell and cross-sell opportunities aligned with client goals
• Troubleshoot issues and coordinate with technical teams for timely resolution

Requirements

• Bachelors degree in Computer Science, Software Engineering or related field
• 4-5 years of experience in Technical Account Management, Customer Success, or similar client-facing roles
• Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho) Strong understanding of marketing automation, customer journeys, and RevOps processes
• Ability to translate business requirements into technical solutions
• Experience working with APIs, integrations, and data workflows is a plus
• Excellent communication and stakeholder management skills
• Strong problem-solving and analytical thinking abilities
• Ability to manage multiple client accounts and projects simultaneously

Preferred Qualifications

• Experience working in a consulting or agency environment
• Familiarity with tools like HubSpot, Salesforce Marketing Cloud, Marketo, or similar
• Basic understanding of data analytics and reporting tools
• Certifications in CRM platforms (preferred but not mandatory)